Mystery shopping is a tool used by market research companies to measure quality of retail service. These companies send mystery shoppers to 'act' as shoppers in return for some combination of cash, store credit, purchase discounts, or reimbursement for the goods or services purchased. Instructions to mystery shoppers can include a script of behavior, questions to ask, complaints to give, purchases to make, and measures to record, such as time it takes to receive attention from an employee or receive a service, or the responses given to questions |
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Be it business intelligence or information, news or mystery watch report, articles or prospective business opportunities, victory, caters to diverse industry sectors and their needs, in tune with changing times. Mystery watch report deals with global price trends of major retail houses. This comprehensive analysis report helps companies in decision makings for their strategic sourcing and planning operation. |
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| Our work flow process |
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1 |
Understanding |
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Gain insight of the client through various information materials and write up.
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Arranging an interactive session (if required) for thoroughly understanding the company in general and job components in particular. |
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Studying |
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Studying the inputs for commanding clarity. |
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Understanding communication pattern and flavor going through other communication tools. |
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Conceptualizing |
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With complete grasp on the tools, translating the job into concrete concept attributes. |
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Solution offering |
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Presenting the concept with design options. |
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Modifying |
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With client’s feedback, modifying the options (if required) and re-presenting them. |
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Implementing |
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Implementing the finalized designs for the entire job |
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| Who needs mystery watch report |
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This report is created for strategic planners, international executives and import/export managers who are concerned with the market study and analysis. With the globalization of this market, managers can no longer be contented with a local view. |
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| Benefits and tools used in market watch report |
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Monthly/Bimonthly updates of the customer service trends of major retail houses through the Mystery watch report.(Get online access as well as the soft copy of the report every 15 days) |
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Access to the informative features on customer handling and other sectors of the industry |
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Allocating resource optimally, we deliver high quality technology while still managing to save clients money |
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Get a clear and concrete idea of consumer’s point of view using |
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Statistical charts |
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On line web automation tools |
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Base line reports |
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Dynamic graphing |
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Monitor performance |
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Real time feedback |
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Tracking |
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Automated research evaluation |
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